Top Knowledge Articles for MyIT

Version 79
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    KA417287How can I increase the MyIT Session timeout ?KA416536MyIT TroubleshootingKA430685How can I change the "Updates" Superbox message ?
    KA411906How can we start the MyIT social node on Linux ?KA426176MyIT 2.5 RebrandingKA430511

    MyIT case sensitivity

    KA412001Where are the MyIT start up scripts held on Linux ?KA426320MyIT won't create an incident displaying "No Groups found" in the event errorKA430391ASSO integration with MyIT and Smart IT
    KA412004Cannot find users in MyIT ?KA425913MyIT/SmartIT is failing with Virgo errorsKA429360Records stuck in CAI:Events after installation of SmartIT 1.1/MyIT 2.5
    KA424821How can I restart MyIT Services and what is the order ?KA422693MyIT 2.2 - Localized SRD Question not shown KA431115MyIT login error
    KA412005How can I make a MyIT Client available for download ?KA422849Unable to create a Service Request from MyIT or SRM
    KA426914How can I change the "Welcome To Superbox"message ?KA424157SRM Attachment during Request Submission did not get passed to the backend application
    KA412422Does MyIT support all SRD types ?KA426877How does MyIT use CAI and the Social plugin to process events ?
    KA412760MyIT HTTP 404 ErrorKA426913"Get Help" still appears in the superbox after disabling the default service request for "!Request" and "!Incident"
    KA412747What barcode types does MyIT2.5 Support ?KA416356Unable to see Apps on the Appzone tab in MyIT
    KA413146Social node or Virgo services not startingKA426915Load balancing MyIT
    KA413476Are quick launch SRD's supported ?KA426988Service Requests appearing with SRD title
    KA426912MyIT/Smart IT Map and GoogleKA418403AIF Issue - MyIT generates incorrect URL for SRM causing URL to Fail
    KA413810Cannot integrate MyIT with BPPMKA418960Incidents are not created in SRM when submitting cases from MyIT
    KA416579MyIT always firstly redirects to Remedy AR System Login page, then opens the RequestKA418368MyIT Client Compatibility
    KA417497Cancelling a request via MyIT does not cancel the associated incidentKA413476MyIT 2.2 Actions not working
    KA413133 How to enable logging to trace/debug suspected Atrium SSO issues?KA428645Additional details are not populated in SRM when the request is created from MyIT