BMC Remedy Change Management Application Knowledge Articles

Version 15
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    This document provides a summary and links to the newly Created/Updated Knowledge Articles from BMC Remedy Change Management Application.

     

    Month of June 2015

     

    Knowledge Article SummaryApplication Version
    KA426423: Change Management - Search for Latent Change Request have inconsistent result when doing from advanced search vs normal search.

    ITSM 8.1/ 8.0/ 7.6.04

    KA425654: Change request without change coordinator group gets stuck in Close down approval.

    ITSM 8.1.02

    KA421516: Approval rules does not work if EXTERNAL qualification is used.

    ITSM 8.1
    KA420593: On Approval Mapping Form, Approval Indicator - Change is not working.ITSM 8.1
    KA425222: Change Management - Cancelling a Change Request from "Implementation In Progress" moves the change to "Completed - Final Review Required" and gets stuck with an active close down approval.ITSM 8.1.01
    KA425223: Risk Level value is set to default when we configure the Risk question and change template with Risk Level value other than default one.ITSM 8.1.02
    KA425225: On closing child task group with higher sequence related within task group with higher sequence in change request, the change request is not Completed. It remains in Implementation In Progress status.ITSM 8.1.01
    KA426750: Change Management - User can't set the status of task in change request to Bypassed.ITSM: 7.6.04/ 8.0/ 8.1

     

     

     

     

    Month of January 2015

     

    Knowledge Article SummaryApplication Version
    KA420618: Approval Central form is showing wrong results on the ApprovalTable table field.

    ITSM 8.1.01

    ITSM 8.1.02

    KA419750: Change Management - Duplicate/Multiple "Impacted Areas" getting added to Change Request when CIs with same impacted area using "Relate with Unavailability".

    ITSM: 8.1.01

    KA418594: Change Approval Notifications not generating after Upgrade to 8.1

    ITSM: 8.1

    KA343347: Change Management: ARERR 45093 - This task (or group) must be activated (from the parent) before it can be changed to the status: 2000

    ITSM: 7.6.04

    KA395105: User belonging to Task assigned group is not able to modify the Task Request

    ITSM: 8.1

     

     

     

    Month of October 2014

     

    Knowledge Article SummaryApplication Version
    KA388914: How to bypass the 'Scheduled for Review' status from change request lifecycle

    ITSM 7.6.04

    ITSM 8.1

    KA417847: Approval signature related to the change request is not getting cancelled when service request or change request is cancelledITSM 8.1
    KA418260:SVT related to change request does not update when the change request is completed with last task closure operation  ITSM 8.1

    KA418305: Location Company information is not getting display correctly, when user opens the Operation Catalog Listing form with’ Select Operational’ link on the change request

    ITSM 8.1
    KA402104: Searching for Change Requests by Requested For information returns inconsistent resultsITSM 7.6.04
    KA400345: Using Requester Console, change request gets stuck at "In Process" status where multiple people records exist with same First name and Last nameITSM 7.6.04

     

    Month of September 2014

     

    Knowledge Article SummaryApplication Version
    KA361357: Notification for 'Request for Authorization' status is not getting send to Change Management application users even if admin user configure the notification event on 'Configure Change Rule' from record

    ITSM 7.6.04

    KA416869: The Approver signature with rejected status is getting deleted if the change request is set to the previous status in Change request life cycle with Approval Rejection action.ITSM 8.1
    KA364693: List of obsolete messages from SYS:Notification Messages form for Infrastructure Change Module for which user do not receives any notification messagesITSM 7.6.04
    KA368976: What all operations user can perform with, ‘Infrastructure Change User’ Application permission ITSM 8.1
    KA407560: Who all users can take actions on Approval signature when the original approver is not available to review those requests?

    ITSM 7.6.04

    ITSM 8.1

    KA308970: How to use Task Phase Management Functionality with Change request

    ITSM 7.6.04

    ITSM 8.1

    KA412865: When using Change Management 8.0 and above, the flow bar no longer provides the option to approve or reject a Change Request. Is this by design?

    ITSM 8.0

    ITSM 8.1

    KA416006: Change calendar does not show data if admin user configured Recurring type Business Time Segment
    ITSM 8.1 SP1

     

     

    Month of August 2014

     

    Knowledge Article SummaryApplication Version
    KA378236: User specific notification for Change Approval Assignment event is not getting executed

    ITSM 7.6.04

    ITSM 8.1

    KA372273: How to use Past Due and Due Soon feature from Approval Central

    ITSM 7.6.04

    ITSM 8.1
    KA411157: Infrastructure Change User receives 'You do not have permission to modify this ticket. (ARERR 48731)’ error message while reassign a change request to a support group if the user is not a member of that group
    ITSM 8.1
    KA373735: User with Change Viewer/Submit permission is not able to see approver signature history when double clicking on Approver signatures from Approval table on change request

    ITSM 7.6.04

    KA359655: Release Request workflow does not remember the previous open tab when creating a new Activity request from the "Manifest" tab

    ITSM 7.6.04

    KA358910: Release Request workflow does not remember the previous open tab when creating a new change request from the "Manifest" tab
    ITSM 7.6.04

     

    Month of July 2014

     

    Knowledge Article SummaryApplication Version
    KA406265: Ad hoc task request does not get activated after the tasks above in the sequence are cancelled
    ITSM 7.6.04
    KA385567: Opening a request from Incident, Change, or Overview Consoles intermittently displays a search window or previous search results instead of the selected request.
    ITSM 7.6.04
    KA376839: All Approvals values are being shown incorrectly after making the changes to the approval process configuration records.
    ITSM 7.6.04
    KA371421: User receives warning message ARERR1441137 while moving the change request to ‘Request For Authorization’ Status ITSM 7.6.04
    KA416064: In Approval Audit Trail, the approval signature update date is showing as 1/1/1970 or 1969 instead of Actual date and time of the approval operationITSM 8.1
    KA414539: User receives error message ‘The Requester's First Name, Middle Name, Last Name, Organization and Department combination are not associated to the Company selected. Please reenter the information. (ARERR 48829)’ while creating the Change Request from Change Template ITSM 8.1

     

     

    Month of June 2014

     

    Knowledge Article SummaryApplication Version

    KA415242: Service CI information from change template is not getting delete

    ITSM 7.6.04
    KA413433: While creating the change request the Risk Level values is always set as 1 even user has provided answers on Risk Questions

    ITSM 7.6.04

    ITSM 8.0 and 8.1 SP1

     

    Month of May 2014

     

    Knowledge Article SummaryApplication Version

    KA412095: User receives error ‘Error No : 46416 Message: You are not currently defined as an alternate for any user and you are not on the Approvers list for this approval’ while approving the change request via email

    ITSM 8.1
    KA411818:When Change templates are used for Change Requests created from incident, Problem, Know Error and Release request, the change template values overwrite the values in the Change Request.ITSM 8.1
    KA411612: Is it expected to see Change Manager functional role users into Change Coordinator field menu on change request form?

    ITSM 8.1

    ITSM 7.6.04

    KA413316: The Risk Questions on a change request are duplicated when user configure more than 5 questions for risk assessment
    ITSM 8.1
    KA388098: Which all field values need to be match in order to activate the task from Change request with keeping Task Phasing Enabled?ITSM 8.1
    KA409389: User receives error "Please select a Service CI from the menu provided or search for a Service CI by pressing the CI search button. (ARERR 1901093)" while creating a Change request from Change templateITSM 8.1

     

    Month of April 2014

     

    Knowledge Article SummaryApplication Version
    KA370456: While searching for task assignee user belongs to more than 2 support groups, the search dialog selects the first entry listed in the list rather than  the one which user selected

    ITSM 7.6.04

    KA356329: Review Approval Phase is skipped when Change Request is initially saved with wrong Scheduled Start/End DatesITSM 7.6.04
    KA361876: Modifying the Change Timing/Class field On Change request with 'Emergency' value in 'Draft' status can not be saved.ITSM 7.6.04
    KA392679: User receives ‘You must provide Scheduled Dates as the change will be moving past the Planning in Progress State. (ARERR 48671)’ message while moving the change request ahead, although the change request is expected to stop at ‘Planning In Progress’ status.

    ITSM 8.1

    ITSM 8.0

    KA372611: User receives ARERR 326 for field id 1000000206 while relating the incident or change request with summary having double-quotesITSM 7.6.04

     

    Month of March 2014

     

    Knowledge Article SummaryApplication Version
    KA396421: Change Manager and Change Coordinator users do not receive notification for Approval Rejection Notification event

    ITSM 7.6.04

    ITSM 8.1

    KA361194: How Task Request and Change Request status are related 

    ITSM 7.6.04

    ITSM 8.1
    KA411827: Email Based Approval - Approved action messages do not contain ticket information with Lotus Notes email client on IE and FF browserITSM 8.1
    KA411648: Duplicate Email Notification triggers for Approver user in HTML code format ITSM 8.1
    KA410514: How to validate user login credentials while performing any actions on Assigned Approval signature

    ITSM 7.6.04

    ITSM 8.1

    KA410469: User receives Invalid Character message when adding attachment on change requests

    ITSM 8.0

    ITSM 8.1

    KA295873: User with Infrastructure Change Approval functional role is not able to perform Approve or Reject operation from change requestITSM 7.6.04
    KA398068:User receives error message (ARERR 45075) , which relating a task on the change request if the change request is at the same status in which the task is activatedITSM 8.1

     

    Month of February 2014

     

    Knowledge Article SummaryApplication Version
    KA409962: Change Coordinator/Manager user is able to skip Close-Down approval process by manually setting Status Reason to 'Final Review Completed’. Additionally Change request Auto-Close functionality does not work if there is no Close down approval phase configured

    ITSM 7.6.04

    ITSM 8.1

    KA408750: Duplicate approval signature is getting display when user selects future or all approval selection, if ad-hoc approval is added in earlier phase on the change requestITSM 7.6.04
    KA408611: Infrastructure change user is not able to save Risk Assessment Questions with blank answers

    ITSM 7.6.04

    ITSM 8.1
    KA369002: Individual auto assignment via the Assignment Engine does not take place for Change Requests with Latent class

    ITSM 7.6.04

    ITSM 8.1
    KA306162: How user can set up automatic assignment to 'Group level' only for Change Request

    ITSM 7.6.04

    ITSM 8.1

    KA402032: Multiple Round Robin-Assignments is taking place if Change Request has Service CI relatedITSM 7.6.04
    KA387966: Task Assigned group members from Change request should not need to have CAB functional role to get the assignment for the task request

    ITSM 7.6.04

    ITSM 8.0

    KA395105: User belonging to Task assigned group is not able to modify the Task RequestITSM 8.1
    KA406201: Task gets open in read only mode when user opens it from related Task Group on change request

    ITSM 8.0

     

    Month of January 2014

     

    Knowledge Article SummaryApplication Version
    KA387966: Task Assigned group members from Change request should not need to have CAB functional role to get the assignment for the task request

    ITSM 7.6.04

    ITSM 8.0

    KA363314:User can relate Task into change request although Change request is in completed status ITSM 7.6.04
    KA408001: Email Based Approval - Approved action messages do not contain ticket information with Lotus Notes email client on IE and FF browser  ITSM 8.1
    KA408801: How to troubleshooter Issues around Next Generation Calendar feature from BMC Remedy Change Management Application  ITSM 8.1
    KA394580: Assignment availability on approval mappings is No for a group mapping even though the group is enabled and has an infrastructure change approver users.ITSM 8.x
    KA357950: On Change request, User is not able to provide more than 255 character data on ‘Notes’ field of work info record  ITSM 7.6.04
    KA366376: Closed and Cancelled change requests are not visible in the Change Management console  ITSM 7.6.04
    KA361178: On change Management console all counter value gets reset to ‘0’ if user refreshes the console formITSM 7.6.04
    KA395586: Task assignee cannot modify the task opened from Change record if they don't have modify access on Parent change request  ITSM 7.6.03
    KA401866: Change Calendar takes long to open and shows error message 'null (ARERR 48742)' error message.  ITSM 8.1
    KA401018: Tasks not getting activated when using Custom Process Flow in Change Request.

    ITSM 7.6.04

    ITSM 8.x

    KA370494: Query on Standard Process Flow when not using Change Template to create a Change Request record 

    ITSM 7.6.04

    ITSM 8.x

    KA374394: User receives ‘There are open changes associated with this process. The Process Flow can not be modified. (ARERR 48283)’ error message while modifying any existing change custom process flow record 

    ITSM 7.6.04

    ITSM 8.x