If you are looking for expert advice on planning an ITSM upgrade, then AMIGO is here to help.
The Assisted MIGration Offering is a program designed to assist customers with the planning of Remedy IT Service Management Suite upgrades. This program is now available to all Remedy ITSM customers in Americas and EMEA regions.
To get started review the following Knowledge Article 000011571 for further program details.
BMC has made available, free of charge a web based training class to prepare for an Upgrade to Remedy 9. The class is named BMC Remedy IT Service Management 9.x: Upgrade Fundamentals. Please follow this URL for more details: http://www.bmc.com/education/courses/remedy-it-service-management-9-x-upgrade-fundamentals.html