BMC Helix Remedyforce Fundamentals (training)

Version 13
    Share This:

    The BMC Helix Remedyforce team is committed to your success and to help you create that success, we're please to offer complimentary web-based training to all active BMC Helix Remedyforce customers.  Click here to access all training modules. To request a training you need to click on the course and then click 'Pricing & Registration'. Below you can find an overview of the specific training modules.

     

    Course
    Description

    Fundamentals for Administrators – Part 1

    This online course explains the concepts and procedures about the administration and configuration of BMC Helix Remedyforce. These concepts and procedures will help administrators to use the application and configure the essential settings for an organization.

    Fundamentals for Administrators – Part 2

    This self-paced, hands-on course combines classroom instruction with laboratory exercises to provide the knowledge and critical skills necessary to administer BMC Remedyforce, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.
    Fundamentals of Incident Management and Problem Management

    This online course is designed for BMC Remedyforce staff users. This self–paced course introduces participants to the features of Incident Management and Problem Management. This course explains the concepts and procedures of Incident Management and Problem Management. These concepts and procedures will help staff users to create, manage, and work with Incidents, Tasks, Broadcasts, and Problem records in BMC Remedyforce.

    Fundamentals of Change and Release ManagementThis online course is designed for BMC Remedyforce change managers. This self-paced course introduces participants to the features of Change Management and Release Management. This course explains the concepts and procedures of Change Management and Release Management. These concepts and procedures will help change managers to create Change Requests and Releases in BMC Remedyforce.
    Fundamentals of Configuration Management – Part 1BMC Helix Remedyforce: Fundamentals of Configuration Management – Part 1 (WBT) helps you to understand CMDB, its architecture and Common Data Model. It covers the differences and benefits of configuration items (CI) and learn how to create, update and manage CIs and asset. The course also introduces about the Search features available in Remedyforce CMDB. Additionally, you will learn how to manage relationships of CIs and Assets.
    Fundamentals of Configuration Management – Part 2BMC Helix Remedyforce is a cloud-enabled IT Service Management solution that delivers service desk, self-service, and inventory management capabilities. The solution is hosted on the Software as a Service (SaaS) Force.com platform from Salesforce. BMC Helix Remedyforce CMDB provides a wide range of capabilities to collect, normalize and leverage information on one central location. This online training helps you to manage CMDB classes, models and customize list view. It covers the key data management features including Normalization, Reconciliation and location management.The course also introduces the different dashboard, predefined reports and different products supported by Helix Remedyforce CMDB.
    Fundamentals of Service Request ManagementThis online course explains the features of Service Request Management of BMC Helix Remedyforce. Additionally, this course explains the concepts and procedures about service requests. These concepts and procedures will help staff users and change managers to create service requests using Request Definitions, in BMC Helix Remedyforce.
    Fundamentals of Service Request Management for Administrators
    BMC Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime. This course introduces Administrators to the various aspects of Service Request Management.Participants will learn how to configure a Self-Service portal. They will also learn how to manage Service Request Definitions and configure Service Requests, Request Detail Templates, and Approval Processes.
    Fundamentals of Service Level ManagementBMC Remedyforce is a cloud-enabled service desk with an easy-to-use interface that suits the service needs of many departments.
    This course explains the concepts and procedures of Service Level Management. These concepts and procedures will help Change Managers to create and manage agreements and configure service targets in BMC Remedyforce.
    Fundamentals of Service Level Management for AdministratorsBMC Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime. This course introduces Administrators to the various aspects of Service Level Management. Participants will learn about various Service Level Management concepts and configuration in detail.
    Fundamentals of Self-Service PortalThe BMC Remedyforce: Fundamentals of Self Service Portal online course is designed for BMC Remedyforce client users. This course introduces participants to the features of the Self Service portal. It also explains the concepts and procedures that enable learners to manage tickets, create Service Requests, work with approvals, quick links, and Broadcasts in BMC Remedyforce, using the Self Service portal.
    Fundamentals of Reports and DashboardsThe BMC Remedyforce: Fundamentals Reports and Dashboards online course is designed for BMC Remedyforce administrators. This self-paced course introduces participants to the features of Reports and Dashboards. This course explains the concepts and procedures related to the reports and dashboards in BMC Remedyforce. These concepts and procedures will help administrators to configure reports and dashboards for their organization.
    Fundamentals of Reports and Dashboards for AdministratorsBMC Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime. This course introduces participants to the various aspects of creating reports and dashboards. This course covers the fundamentals of reports and dashboards for Administrators. Participants will learn how to view reports and understand custom report types. They will also understand how to create dashboards and QuickViews.
    Fundamentals of Mobile ApplicationThe BMC Remedyforce: Fundamentals of Mobile Application (WBT) online course is designed for BMC Remedyforce staff users. This self-paced course introduces participants to the features of the BMC Remedyforce mobile application. This course explains the concepts and procedures for managing Incidents and Tasks using the mobile application. These concepts and procedures will help staff users to perform various actions such as creating Incidents and Tasks, viewing Broadcasts and knowledge articles by accessing Remedyforce on hand-held devices.
    Fundamentals of Quickviews and Dashboard ManagementThe BMC Remedyforce: Fundamentals QuickViews and Dashboard Management online course is designed for BMC Remedyforce administrators and staff users. This self-paced course introduces participants to the features of QuickViews and Dashboard Management.
    This course explains the concepts and procedures of QuickViews and Dashboard Management. These concepts and procedures will help administrators and staff users to create, manage, and work with QuickViews and Dashboards in BMC Remedyforce.

     

    For questions about BMC Helix Remedyforce training or if you need assistance with your investment in BMC Helix Remedyforce, please contact the BMC Helix Remedyforce Customer Success team at RemedyforceSuccess@BMC.com