Remedyforce Online Training

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    The Remedyforce team is committed to your success and to help you create that success, we're please to offer complimentary web-based training to all active Remedyforce customers.  Click here to access all training modules or below for specific training modules.

     

    Course
    Description
    Remedyforce AdministrationThis online course explains the concepts and procedures about the administration and configuration of BMC Remedyforce. These concepts and procedures will help administrators to use the application and configure the essential settings for an organization.
    Remedyforce Incident Management and Problem ManagementThe Incident Management & Problem Management online course is designed for BMC Remedyforce administrators and helpdesk staff. This self-paced course introduces participants to features and functionality of the Remedyforce Incident Console, Task Console, and Problem Console. Participants will learn important concepts and processes for managing incidents and problems, and will leave the course with an understanding of how to use BMC Remedyforce to effectively create, manage, and work with incidents, tasks, broadcasts, and Problem records.
    Remedyforce Change and Release ManagementThis online course explains the concepts and procedures of Change Management and Release Management. These concepts and procedures will help change managers to configure data, create and manage Change Requests, create change assessments, and use the approval process to approve Change Requests. The concepts and procedures will also help change managers to use the change schedule, and create and work with projected service outages, in BMC Remedyforce.
    Remedyforce Configuration ManagementThis online course explains the concepts and procedures of Configuration Management. These concepts and procedures will help change managers to create, manage, and work with configuration items (CIs) in BMC Remedyforce.
    Remedyforce Service Request ManagementThis online course explains the features of Service Request Management of BMC Remedyforce. Additionally, this course explains the concepts and procedures about service requests. These concepts and procedures will help staff users and change managers to create service requests using Request Definitions, in BMC Remedyforce.
    Remedyforce Service Level ManagementThis online course explains the concepts and procedures of Service Level Management for staff users and Change Managers. Additionally, this course explains the concepts and procedures of agreements and service targets. These concepts and procedures will help Change Managers to create agreements and configure service targets.
    Using the Remedyforce Self-Service PortalThis online course explains the features, concepts, and procedures of the Self Service portal. These concepts and procedures will help client users to use the Self Service portal to manage tickets, create service requests, and work with approvals, quick links, and Broadcasts, in BMC Remedyforce.
    Remedyforce Reports and DashboardsThis online course describes the concepts and processes related to the reports and dashboards within BMC Remedyforce. This will help administrators to configure reports and dashboards for their organization. This module provides information about the BMC Remedyforce Dashboard, Salesforce dashboard, and Out-of-the-box (OOTB) dashboards. This module also explains how to configure QuickViews on the Remedyforce dashboard. In addition, it explains various report formats, the OOTB reports, and how you can add formulas to reports.
    Remedyforce Using the Mobile ApplicationThis course is designed and recommended for BMC Remedyforce staff users. This self–paced course introduces participants to the features of the BMC Remedyforce mobile application. It explains the concepts and procedures for managing Incidents and Tasks using the mobile application. These concepts and procedures will help staff users to perform various actions such as creating Incidents and Tasks, viewing Broadcasts and knowledge articles by accessing Remedyforce on hand-held devices.
    Remedyforce Quickviews and Dashboard ManagementThis course is a benefit for Remedyforce Administrators and Staff because it explains the features of QuickViews and Dashboard Management in BMC Remedyforce. In addition, this course explains the concepts and procedures related to QuickViews and Dashboard Management. These concepts and procedures will help administrators and staff users to create, manage and work with QuickViews and Dashboards in BMC Remedyforce. The module also explains how to configure settings to view QuickViews and Dashboard and how to configure the default dashboard and manage My Dashboard.

     

    For questions about Remedyforce training or if you need assistance with your investment in Remedyforce, please contact the Remedyforce Customer Success team at RemedyforceSuccess@BMC.com