BMC Remedy ITSM Permission/Role Utility Tool

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    BMC Remedy ITSM Utility Tool – Developed by Rakesh Jajper

    Here I have good news for all the members of BMC ARS Community. Since few weeks I was working on developing the ITSM Permission/Role utility module in ARS 8.1 platform.

    And now I have something ready to share with you all, and get your feedback/opinion on that. Big catch of this module is its mostly configurable with minor tweaks in code.


    Startup screen:


    Explore Permissions:

    1.      Selected capability question

    2.      Click on Evaluate


    3.      Show Licenses


    Select Permission to see Definition and recommendation for it.


    4. Email evaluated permissions to Admin email ID or to other for review

    Just need to type email addresses, all other info will be auto populated






    Role-Permissions Mapping:

    Will show what permissions or ITSM role needed to play/act like designated role specific to module. Admin User can add this roles as per the Organization structure and can identify what permissions should be attached. It’s completely configurable section.



    Apply Permissions:

    Eventually after selection admin may need to associate evaluated permissions to specific people.

    Here it will help for doing that on Individual basis. For bulk update recommended using OOTB way “People Management Console”

    Associated Permissions table will show currently associated permissions with the selected people

    1. Locate People by Full Name
    2. Now select permission to apply
    3. Click Apply


    After Apply:



    Please share your feedback/opinion as per the first look of this tool