Why posting your question in the right community is important for you?
The place (product) where you create your discussion is very important.
If you create your discussion in a wrong place / community, there is a great chance these experts won't see it and won't answer swiftly to your question.
Let's take some real life examples
I°) Posting directly in the right community:
Let's say I want to ask a question about a CI and what are the best practices rules about it? That means it concerns the CMDB product.
I can go directly to the "Products->BMC Atrium Platform->BMC Atrium CMDB" community
And create my discussion there in the "content" tab clicking on the "Start a discussion" link:
As you can see in the bottom of your text zone, the "BMC Atrium CMDB" place has automatically been selected:
II°) Selecting another place when creating a discussion:
If you posted in a wrong place, for example you wanted to ask a question about CIs and CMDB but you clicked on "Start a Discussion" in the "BMC Remedy AR System" community, you still can change the place at this stage.
Click on the "Change" link:
And enter a few letters to search amongst the places (you can also use the "Browse places" link):
There I selected the "BMC Atrium CMDB" and the place is automatically refreshed:
III°) Why you shouldn't create a discussion in "your" community?:
When you create a discussion, you have several possible destinations:
- "In a Place"
- "Specific People"
- "The BMC Communities Community"
- This discussion will be created under "your" community.
If you choose "The BMC Communities Community" then the discussion will be placed under "your" community (your name).
For example here I created a discussion and I need help about CIs and CMDB. As you can see, it is not created in the CMDB place / community, but in "my" place. This is a problem because there is a great chance that CMDB experts are not monitoring "my" place.
Hence they will never reply to my question
IV°) So I created my discussion in "my" place rather than the product one, how can I change this?:
1°) Using the "Move" Link:
It is possible to "move" your discussion to the right product place using the "Move" link at the right of your discussion:
There you just have to search for the right place (here "cmdb") and select it:
And confirm the move:
And as you can see, the question is now under the right community
2°) Editing your discussion:
You can also click on "Edit" to edit your discussion:
And change in the bottom of the text the discussion destination, here from "The BMC Communities Community":
To "In a Place" and you just need to enter a couple of letters to search the right one:
You just have to hit the "Post" button now and the Discussion will then be moved:
End result, the discussion is now in the "BMC Atrium CMDB" community: