Version 8


    BMC TAP Member

    Company Background

    Dezide sells knowledge management software solutions for optimizing of service processes based on guided diagnostics and troubleshooting.The Dezide solution helps call centers and field technicians optimize their troubleshooting processes when faced with complex problems.The solution is based on artificial intelligence (Bayesian networks), optimizes over time and cost and has a self-learning function as well.The solution can integrate with external data sources such that error codes and sensor data can be analyzed by the troubleshooting guide and used to better pinpoint the most likely root cause and most relevant troubleshooting steps.



    Gasværksvej 5
    Aalborg  DK-9000
    Phone: +45 9655 7370

    Partner TypeTechnology Alliance
    Alliance Products
    Dezide Advisor