BMC continues to innovate around the BMC Remedy ITSM upgrade process to help customers easily make use of new valuable features in the latest product releases. With BMC Remedy ITSM 8.1, for example, BMC has simplified the installation and upgrade process significantly and introduced enhancements to its market-leading Overlay technology.
To make upgrades even faster and more reliable, BMC is making the new BMC Remedy Pre-Checker for Remedy ITSM 8.1 available as an unsupported utility. See this video for a very quick overview.
As with most enterprise software installations, the successful installation and upgrade of BMC Remedy AR System and BMC Remedy ITSM applications depends on whether the environment fulfills all installation or upgrade prerequisites. When you manually validate the environment before installation, you might miss some prerequisites and thus have issues with failing installations or upgrades, and reverting the system and restarting the process can be costly and time consuming.
To avoid such situations, the new BMC Remedy Pre-Checker for Remedy ITSM was developed and is made available here for version 8.1 as unsupported utility. BMC Remedy Pre-Checker consists of a common framework and a number of BMC Remedy AR System and BMC Remedy ITSM application-specific rules that validate specific conditions of the environment. The rules currently include (but are not limited to) checks for:
- OS and database version compatibility
- Correct OS configuration (e.g., ulimit settings for UNIX)
- Available hardware resources (e.g., RAM and temp disk space)
- Correct database settings (e.g., UNICODE)
- Correct AR System configuration (e.g., preload thread configuration or server group configuration)
- Application consistency (e.g., Schema Field ID Violations)
- Data limits (e.g., too many records)
The set of rules is expected to be expanded in the future.
The utility can be used via graphical user interface (GUI) or command-line interface (CLI).
It is recommended that the utility be used prior to installation or upgrade to BMC Remedy ITSM 8.1. After executing the validation rules, the utility generates a consolidated HTML report with detailed information about which prerequisites are not fulfilled. You can then make adjustments to the environment prior to running the installation or upgrade.
For detailed information about the architecture, installation, and using the BMC Remedy Pre-Checker tool, refer to the documentation made availalbe with the utility.
BMC has taken commercially reasonable efforts to ensure the quality of BMC Remedy Pre-Checker for Remedy ITSM. We have tested it for a reasonable period before making it available for wider consumption as an unsupported utility. Best efforts will be provided via BMC Communities to address questions or issues regarding the utility. BMC Support will not accept issues regarding this utility.
We look forward to your comments and suggestions about this utility. Please add your feedback as comment to New BMC Remedy Pre-Checker Utility for Remedy ITSM 8.1 Available We will use your feedback to influence future versions of BMC Remedy Pre-Checker as well as potentially drive this functionality into supported solutions.
Download BMC Remedy Pre-Checker for Remedy ITSM 8.1 (software and documentation)
You will be asked to agree with two agreements on the "BMC Program Download Agreement" page before proceeding. Read them carefully, and click both "Yes, I agree" check boxes, and then click "Accept." If you do not want to proceed after reading the agreements, click "Decline."