Avnet Services - Event Integration for BMC ProactiveNet Performance Management (MS OpsMgr; HP SM; HP NNM)

Avnet Services - Event Integration for BMC ProactiveNet Performance Management (MS OpsMgr; HP SM; HP NNM)

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Business Value

 

Seamless Technologies Event Integration for BMC ProactiveNet Performance Management enables multiple systems and application monitoring tools that generate high volumes of event data, to integrate events into a single Proactive Operations platform.  To be able to learn the behavior of all your applications and IT infrastructure, predict problems before they occur, automatically pinpoint root cause, and initiate resolution processes from a single interface is key to optimizing application performance and availability.  By effectively consolidating application and infrastructure data from multiple management tools,  IT has a comprehensive view of where the business is at any given point and can deliver high quality service on key applications and technologies.


Solution Value

 

Seamless Technologies integration enables third party managed environments such as Microsoft System Center Operations Manager, HP Service Manager and HP Network Node Manager to be viewed, managed, and modeled by BMC ProactiveNet Performance Management allowing the customer to use one console for enterprise-wide event and service impact management.

Seamless Technologies Event Integration for BMC ProactiveNet Performance Management and Microsoft System Center Operations Manager

  • Simplify hardware monitoring in heterogeneous server and operating system environments
  • Guarantee delivery (not SNMP based) and translation of  Microsoft OpsMgr alerts into interpretable BMC ProactiveNet Performance Management events
  • Filter alerts from Microsoft OpsMgr into BMC ProactiveNet Performance Management by connector subscription
  • Create customizable mappings between Microsoft Operations Manager alert fields and BMC ProactiveNet Performance event slots

Seamless Technologies Event Integration for BMC ProactiveNet Performance Management and HP Service Manager
  • Filter alerts in BMC ProactiveNet Performance Management, allowing only alerts of interest to be forwarded to HP Service Manager
  • Configure mappings between BMC ProactiveNet Performance Management and HP Service Manager Incident forms for selected fields
  • Automatically create and route rich help-desk tickets to the appropriate support person responsible for incident and problem resolution

Seamless Technologies Event Integration for BMC ProactiveNet Performance Management and HP Network Node Manager
  • Send incidents (network events) from HP Network Node Manager to BMC ProactiveNet Performance Management based on Network Node Manager notification and iiWs 7.4 event polling.
  • Configure mappings between BMC ProactiveNet Performance Management and HP Network Node Incident forms for selected fields
  • Synchronize the change in status (Ack, Close, etc.) of an event in BMC ProactiveNet Performance Management or an incident in HP Network Node Manager and the corresponding incident or event in the other system automatically reflects the change

Key Features and Benefits

 

  • Transforms 3rd party alerts into actionable events using BMC's predictive analytics
  • Bi-directional data flow and event synchronization
  • API based and multithreaded technology ensures  optimum performance and handling of volume
  • Consolidated hardware monitoring  for  heterogeneous server platforms and operating systems 
  • Operational transparency enables better decision making, maintenance requests and reduces Mean-Time-To-Repair (MTTR)

Contact

http://www.seamlessti.com

 

Headquarters
Seamless Sales
35 Airport Rd.
Morristown, NJ  07960
USA
Phone: 973-326-8900 ext 2028
Email: sales@seamlessti.com


Company Background

Avnet Services is a leading supplier of solutions to the worlds most visible companies which increase service quality and reduce the cost and complexity associated with IT organizations.

A forerunner in IT service management practices, IT management products, and operations automation solutions, Avnet solutions provide customers increased efficiency, higher availability and a lower cost to operate. 

Our solutions enable efficiency gains of staff, simplicity of operations and compliance reporting, and improvement in service availability via synchronization of assets, states and relationships across data center information bases, CMDBs, and management of IT infrastructure components as a Service and by end-to-end process automation from service request, or event through approval and provisioning.

Avnet is a BMC BSM partner that provides consulting, best-of-breed technology products and ITIL best practices aligned to business objectives.

Partner TypeTechnology Alliance
Validation StatusValidated
iNote (Integration Note)
MS SCOM Integration for BMC Impact Manager by Seamless Technologies
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