PARIS - BMC ITSM Visiion - Social IT Rise of the Collaborative System 1990 2015.pdf

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    Social ITSM - Rise of the DNA based Response System

    -Era 2014-2051

    Autonomous, Heads Up, Biotech, Perspective as a Service, Micro-tasks, Influence, Precognitive information systems, Micro Big Data, and Interactive Emotional Response Gestures.  These any many other items are going to dramatically impact the service desk of 2017 and beyond.  Discover, the tools, skills, metrics that will drive the next generation of connected employees back to Support.

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