Hidden and Undocumented Configuration Settings

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    There are some AR/ITSM settings that are not listed in the documentation, are not easy to find or just really helpful and underutilized.  This document is a place to list those configuration parameters.

     

    AR System Configuration Settings

    SettingMax-Log-History
    Wherear.cfg / ar.conf
    DescriptionAllows an Admin to configure the number of log files to keep as history
    Example

    Max-Log-History: xx

    • where xx is the number of generations you want to keep
    Version(s)

    7.6.x (not sure when first available)



    SettingV_WAIT_BEFORE_STARTUP
    WhereEnvironment Variable
    DescriptionDelays startup of Remedy service the number of seconds specified.  This is useful when Remedy and SQL are on same physical server and you need to delay the startup of Remedy to allow for SQL to finish starting
    Example10
    Version(s)7.5 (not sure when first available)


    Setting

    -Djava.net.preferIPv4Stack=true -Djava.net.preferIPv6Addresses=false

    Wherearmonitor.cfg / armonitor.conf
    DescriptionForces AR System Java plugins to us IPv4
    Example%JAVA_HOME%java.exe" -Xmx512m -Djava.net.preferIPv4Stack=true -Djava.net.preferIPv6Addresses=false -classpath "D:\Program Files\BMC Software...
    Version(s)7.6.03, 7.6.04, 8.0
    More InfoKA332200

     

    Windows Configuration Settings