Hidden and Undocumented Configuration Settings

Version 10
    Share This:

    There are some AR/ITSM settings that are not listed in the documentation, are not easy to find or just really helpful and underutilized.  This document is a place to list those configuration parameters.


    AR System Configuration Settings

    Wherear.cfg / ar.conf
    DescriptionAllows an Admin to configure the number of log files to keep as history

    Max-Log-History: xx

    • where xx is the number of generations you want to keep

    7.6.x (not sure when first available)

    WhereEnvironment Variable
    DescriptionDelays startup of Remedy service the number of seconds specified.  This is useful when Remedy and SQL are on same physical server and you need to delay the startup of Remedy to allow for SQL to finish starting
    Version(s)7.5 (not sure when first available)


    -Djava.net.preferIPv4Stack=true -Djava.net.preferIPv6Addresses=false

    Wherearmonitor.cfg / armonitor.conf
    DescriptionForces AR System Java plugins to us IPv4
    Example%JAVA_HOME%java.exe" -Xmx512m -Djava.net.preferIPv4Stack=true -Djava.net.preferIPv6Addresses=false -classpath "D:\Program Files\BMC Software...
    Version(s)7.6.03, 7.6.04, 8.0
    More InfoKA332200


    Windows Configuration Settings