Setting Up MSP (Managed Service Provider) Sharing

Version 1

    MSP stands for Managed Service Provider and is a feature for BMC Remedyforce Self Service. For each account

    created in Salesforce there are three roles:


    • Executive
    • Manager
    • User


    In an MSP environment, Managers can see all records submitted for Users and all Executives can see all records

    submitted for both Managers and Users.


    The limitation comes in that a Manager cannot see another Manager’s data. Neither can an Executive see another

    Executives data.


    If you require this level of insight for your Managers and Executives, then this document will walk you through setting

    this up.