Setting Up MSP (Managed Service Provider) Sharing

MSP stands for Managed Service Provider and is a feature for BMC Remedyforce Self Service. For each account

created in Salesforce there are three roles:


  • Executive
  • Manager
  • User


In an MSP environment, Managers can see all records submitted for Users and all Executives can see all records

submitted for both Managers and Users.


The limitation comes in that a Manager cannot see another Manager’s data. Neither can an Executive see another

Executives data.


If you require this level of insight for your Managers and Executives, then this document will walk you through setting

this up.