TM ART has special support for the asynchronous protocol that Remedy Mid-Tier uses to communicate with the browser. This extends the simple record/playback capabilities of the Workbench to Remedy web-based applications.
Creating incidents in Remedy, however, will not work without customizing the recorded script.
The attached interactive flash demo walks you through the customization process.
Unzip the attached file into a directory and open the ".htm" file in your flash-enabled browser.