OS3 Suite for BMC Remedy Action Request System

OS3 Suite for BMC Remedy Action Request System

BMC TAP Premier

Solution Value

The Operations Service and Support Suite (OS3) has been designed to meet the specific service management requirements of Communication Service Providers and Enterprise Telecoms departments.

The suite of products provides comprehensive out-of-the-box workflow based functionality for Trouble Management, Work Order Management, Site Management, Vendor Management, Change and Configuration Management. The suite also provides powerful graphical reporting and integration capability to help service providers address critical industry challenges such as convergence, quality of service (QoS) and to become 'lean operators'.

Adherence to Industry Standards and Best Practices

A key aspect of the product suite is adherence to telecoms industry standards and best practices such as those set out by the Telemanagement Forum (TM Forum). This ensures current and future interoperability and integration with other telecoms industry solutions. Alignment with the TM Forum will also enable organizations to benefit from on-going TM Forum initiatives to enhance business models and meet new market requirements.

To support the continuing convergence of IT and Network operations, the OS3 Suite also embraces relevant service management standards and best practices set out by IT specific frameworks such as ITIL, COBIT and MOF.

Clients benefit from a commercial off-the shelf software suite that provides 'the best of both worlds' and supports interoperability between IT and Network infrastructures.




Kevin Williams
10305 102nd Terrace
Sebastian, FL  32958
Phone: +1 722 245 7648
Email: enquiries@smi-t.com

Company Background


SMI Telecoms (formerly Quindell Eneterprise Solutions)  is a global provider of Telecom OSS solutions and services including eTOM certified consultants.

At the core of the solutions portfolio is a suite of complementary products that extend the functionality and interoperability of the BMC IT Service Management Suite (ITSM) and BMC Atrium CMDB to meet the specific requirements of Telecom organizations. The product range, called the Operations Service and Support Suite (OS3), is a BMC Remedy-based suite of OSS service management applications and component extensions that can operate standalone...or seamlessly integrate into current versions of BMC Remedy ITSM and BMC Atrium CMDB.

OS3 provides OSS and eTOM compliant functionality and interoperability with Telecom industry Network Management Systems and Inventory Management solutions.  The product suite also provides business interfaces from OSS into BSS application architectures.  The OS3 SID extensions for the BMC Atrium CMDB is a key feature of the OS3 platform and in conjunction with the OS3 OSS/J compliant integration module, enables seamless integration of data and processes to provide a fully automated end-to-end fault management process.  These process and technology integration capabilities enable Telecom organizations to take a truly holistic approach to their OSS-BSS architecture.

Partner TypeTechnology Alliance
Validation StatusNot Validated
Related BMC Solutions
BMC Remedy Action Request System