Educational Article: Closing the Customer Service Gap - Key Criteria for Selecting a Remote Desktop Solution

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    Customer service is a key differentiator in today's commodotized world, thus driving customer support operations to chase the same objectives: faster mean time to repair, higher first call resolution rates and stellar customer satifisfaction rates. Unfortunately, these killer metrics still elude most support organizations. This article outlines how a remote support solution can help you better serve your IT ecosystem and what criteria to consider when shopping for a solution.