Access Remedy Service Desk from SharePoint

PointPath extends the value of BMC Remedy through SharePoint.

 

PointPath integrates BMC Remedy ITSM and Microsoft SharePoint and extends the value of Remedy by making it easier to use for service desk customers. Exposing limited Remedy help desk data in SharePoint simplifies your service desk technicians’ daily interaction with Remedy and simplifies how your customers can submit and view the status of their tickets in Remedy through a SharePoint Interface. In the end, the value of Remedy to manage service requests is maintained and the value of Remedy to the organization is increased.