This Webinar covers BPPM 8.6 Service Modeling.
Material covered includes:
- Maturity Levels
- Service Model Examples
- Associating Events to CIs
- Alias & Alias Formulas
- Modeling Higher Levels and Granularity
- Priority Propagation
- CMDB and Publishing
- Impact Computation and Propagation
Make sure to check out the rest of the series and the how-to videos and documentation covered in the slides.
Please see below for video recording, PDF of the presentation, and PDF of the Q&A.