BMC BDA Value Realization Template

Version 2
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    I was recently asked to participate in a customer health check for the BDA Suite and couldn't find any specific health check or value realization templates so I put the the attached document together as a starter.

     

    The primary purpose of a health check is to ensure that the customer is achieving the maximum possible value from the investment made in their product.  To ensure this, the template provides a framework for interacting with the customer and includes a schedule and suggested areas for investigation along with recommendations for each DBMS discipline.  Ideally, this template will be customized for the specific customer or opportunity and a wrap up presentation will be compiled along with the steps that will be recommended for the customer to further increase the value from extended use, additional licenses or modifications to their existing processes.