BMC Remedy OnDemand - Overview

No hardware, no software. No hassle, no headaches. BMC Remedy OnDemand is delivered as cloud-based software as a service so you can manage IT services anywhere, anytime. BMC provides the best cloud, mobile and social solutions for managing today’s consumerized enterprise IT.


What you get with your subscription
For a monthly per-user subscription fee, you get Web access, supported on all major browsers, to the BMC Remedy IT Service Management Suite, including service desk, change management, service request management, asset management, service level management, knowledge management, configuration management database (CMDB) and ITIL v3 best practices, with an option to add dashboards and analytics, discovery and dependency mapping, IT business management and mobile ITSM apps.




BMC Remedy OnDemand Suite

BMC Analytics OnDemand

BMC IT Business Management OnDemand

BMC Discovery OnDemand

BMC Mobility OnDemand



Data Protection


SSO and Authentication


Best Practice Content

Language Support


Service Delivery


Service Levels

Upgrade Process

Customization Process

Customization Policies



Additional Services

On-boarding Services

Disaster Recovery

Integration Services

Data Capacity and Archive

Reporting Database


Download the BMC Remedy OnDemand product overview (pdf).