BMC Remedy OnDemand - Overview

Version 5

    No hardware, no software. No hassle, no headaches. BMC Remedy OnDemand is delivered as cloud-based software as a service so you can manage IT services anywhere, anytime. BMC provides the best cloud, mobile and social solutions for managing today’s consumerized enterprise IT.


    What you get with your subscription
    For a monthly per-user subscription fee, you get Web access, supported on all major browsers, to the BMC Remedy IT Service Management Suite, including service desk, change management, service request management, asset management, service level management, knowledge management, configuration management database (CMDB) and ITIL v3 best practices, with an option to add dashboards and analytics, discovery and dependency mapping, IT business management and mobile ITSM apps.




    BMC Remedy OnDemand Suite

    BMC Analytics OnDemand

    BMC IT Business Management OnDemand

    BMC Discovery OnDemand

    BMC Mobility OnDemand



    Data Protection


    SSO and Authentication


    Best Practice Content

    Language Support


    Service Delivery


    Service Levels

    Upgrade Process

    Customization Process

    Customization Policies



    Additional Services

    On-boarding Services

    Disaster Recovery

    Integration Services

    Data Capacity and Archive

    Reporting Database


    Download the BMC Remedy OnDemand product overview (pdf).