BMC Remedy OnDemand - Overview

    No hardware, no software. No hassle, no headaches. BMC Remedy OnDemand is delivered as cloud-based service so you can manage IT services anywhere, anytime. BMC provides the best cloud, mobile and social solutions for managing today’s consumerized enterprise IT. Below is an overview of the service.

     

    Operational Excellence

    With the release of BMC Remedy OnDemand 9.0, customers can benefit from many additional features including Smart Reporting, the new archiving feature and self-service code promotions. Today, our customers enjoy a vastly enhanced end-user experience with greater uptime, fewer critical issues and better usability. Customers can view their performance in real-time via our status dashboard located here.

     

    For Public Sector

    As the first and only cloud-based IT service management solution designed to support FISMA with Low and Moderate NIST 800-53 controls, BMC Remedy OnDemand for Public Sector reduces administrative workload, lowers IT costs, and protects sensitive information.

     

    What you get with your subscription
    For a monthly per-user subscription fee, you get web access, supported on all major browsers, to the BMC Remedy IT Service Management package you select, each package including the processes and rights detailed below:

     

    Service Management SuiteService DeskService OptimizationService Innovation
    • Incident Management
    • Problem Management
    • Knowledge Management
    • Service Level Management
    • Change Management
    • Asset Management
    • Configuration Management
    • MyIT Base
    • SmartIT
    • Custom Application Access
    • Developer Rights
    • Incident Management
    • Problem Management
    • Knowledge Management
    • Configuration Management
    • MyIT Base
    • SmartIT
    • Custom Application Access
    • Change Management
    • Asset Management
    • Service Level Management
    • Configuration Management
    • SmartIT (Change persona)
    • Custom Application Access
    • Custom Application Access
    • Developer Rights

     

    Note: Customers who purchased a BMC Remedy OnDemand subscription prior to the 9.0 release have access to all processes in the Service Management Suite package, excluding custom application access and developer rights.

     

    Optional services, available for an additional monthly fee, include:

     

    BMC Analytics OnDemand

    BMC Discovery OnDemand

    BMC Discovery OnDemand for Storage

    MyIT Premium OnDemand

    Virtual Agent OnDemand

    AppZone OnDemand

     

    Environment

    Data Handling

    Security

    SSO and Authentication

    Language Support

    Architecture

    For Public Sector

    Data Centers

     

    Service Delivery

    Activation

    Service Availability

    Upgrade Process

    Customization Policy

    Support Information

     

    Additional Services

    Onboarding Services

    Lifecycle Requests

    Disaster Recovery

    Integrations

    Data Capacity and Archive

    Reporting Database

     

    Where to find BMC Remedy OnDemand subscriber information

    For information on how to access the technical documentation for subscribers, see https://communities.bmc.com/communities/docs/DOC-20827.

     

    The OnDemand Glossary can help you get familiar with SaaS terminology.