BMC Remedy OnDemand - Overview

    No hardware, no software. No hassle, no headaches. BMC Remedy OnDemand is delivered as cloud-based service so you can manage IT services anywhere, anytime. BMC provides the best cloud, mobile and social solutions for managing today’s consumerized enterprise IT. Below is an overview of the service.

     

    Operational Excellence

    Over the past months, BMC Remedy OnDemand has undergone a major operational upgrade. Today, our customers enjoy a vastly enhanced end-user experience with greater uptime, fewer critical issues and better usability. Customers can view their performance in real-time via our status dashboard located here.

     

    For Public Sector

    As the first and only cloud-based IT service management solution designed to support FISMA with Low and Moderate NIST 800-53 controls, BMC Remedy OnDemand for Public Sector reduces administrative workload, lowers IT costs, and protects sensitive information.

     

    What you get with your subscription
    For a monthly per-user subscription fee, you get Web access, supported on all major browsers, to the BMC Remedy IT Service Management Suite, including service desk, change management, service request management, asset management, service level management, knowledge management, configuration management database (CMDB), MyIT (base module), SmartIT and ITIL v3 best practices, with an option to add Analytics OnDemand, MyIT Premium, Virtual Agent OnDemand, AppZone OnDemand and Discovery OnDemand.

     

    Applications

    BMC Remedy OnDemand Suite

    BMC Analytics OnDemand

    BMC Discovery OnDemand

     

    Environment

    Data Protection

    Security

    SSO and Authentication

    Performance

    Best Practice Content

    Language Support

    Architecture

    For Public Sector

    Data Centers

     

    Service Delivery

    Activation

    Service Levels

    Upgrade Process

    Customization Process

    Customization Policies

    Support

     

    Additional Services

    Onboarding Services

    Lifecycle Requests

    Disaster Recovery

    Integration Services

    Data Capacity and Archive

    Reporting Database

    For Public Sector

     

    Download the BMC Remedy OnDemand product overview (pdf).

     

    Where to find BMC Remedy OnDemand subscriber information

    For information on how to access the technical documentation for subscribers, see https://communities.bmc.com/communities/docs/DOC-20827.

     

    The OnDemand Glossary can help you get familar with SaaS terminology.