BMC Remedy OnDemand - Overview

Version 32

on Dec 20, 2011 12:02 PM. Last modified by Martha Mulvaney

on Oct 28, 2016 7:49 PM.

No hardware, no software. No hassle, no headaches. BMC Remedy OnDemand is delivered as cloud-based service so you can manage IT services anywhere, anytime. BMC provides the best cloud, mobile and social solutions for managing today’s consumerized enterprise IT. Below is an overview of the service.

Operational Excellence

With the release of BMC Remedy OnDemand 9.0, customers can benefit from many additional features including Smart Reporting, the new archiving feature and self-service code promotions. Today, our customers enjoy a vastly enhanced end-user experience with greater uptime, fewer critical issues and better usability. Customers can view their performance in real-time via our status dashboard located here.

For Public Sector

As the first and only cloud-based IT service management solution designed to support FISMA with Low and Moderate NIST 800-53 controls, BMC Remedy OnDemand for Public Sector reduces administrative workload, lowers IT costs, and protects sensitive information.

What you get with your subscription
For a monthly per-user subscription fee, you get web access, supported on all major browsers, to the BMC Remedy IT Service Management package you select, each package including the processes and rights detailed below:

Service Management Suite	Service Desk	Service Optimization	Service Innovation
Incident Management Problem Management Knowledge Management Service Level Management Change Management Asset Management Configuration Management MyIT Self Service Smart IT Custom Application Access Developer Rights	Incident Management Problem Management Knowledge Management Configuration Management MyIT Self Service Smart IT Custom Application Access	Change Management Asset Management Service Level Management Configuration Management Smart IT (Change persona) Custom Application Access	Custom Application Access Developer Rights

Note: Customers who purchased a BMC Remedy OnDemand subscription prior to the 9.0 release have access to all processes in the Service Management Suite package, excluding custom application access and developer rights.

Optional services, available for an additional monthly fee, include:

BMC Analytics OnDemand

BMC Discovery for Data Center OnDemand

BMC Discovery for Storage OnDemand

MyIT Digital Workplace OnDemand

MyIT Service Broker OnDemand

BMC Virtual Chat OnDemand

BMC Client Management OnDemand

Environment

Data Handling

Security

SSO and Authentication