BMC Remedy OnDemand - Overview

No hardware, no software. No hassle, no headaches. BMC Remedy OnDemand is delivered as cloud-based software as a service so you can manage IT services anywhere, anytime. BMC provides the best cloud, mobile and social solutions for managing today’s consumerized enterprise IT. Below is an overview of the product.


Operational Excellence

Over the past months, BMC Remedy OnDemand has undergone a major operational upgrade. Today, our customers enjoy a vastly enhanced end-user experience with greater uptime, fewer critical issues and better usability.


For Public Sector

As the first and only cloud-based IT service management solution designed to support FISMA with Low and Moderate NIST 800-53 controls, BMC Remedy OnDemand for Public Sector reduces administrative workload, lowers IT costs, and protects sensitive information.


What you get with your subscription
For a monthly per-user subscription fee, you get Web access, supported on all major browsers, to the BMC Remedy IT Service Management Suite, including service desk, change management, service request management, asset management, service level management, knowledge management, configuration management database (CMDB), MyIT (base module), SmartIT and ITIL v3 best practices, with an option to add Analytics OnDemand, MyIT Premium (including Virtual Agent) and Discovery OnDemand.



BMC Remedy OnDemand Suite

BMC Analytics OnDemand

BMC Discovery OnDemand



Data Protection


SSO and Authentication


Best Practice Content

Language Support


For Public Sector

Data Centers


Service Delivery


Service Levels

Upgrade Process

Customization Process

Customization Policies



Additional Services

On-boarding Services

Lifecycle Services

Disaster Recovery

Integration Services

Data Capacity and Archive

Reporting Database

For Public Sector


Download the BMC Remedy OnDemand product overview (pdf).


Where to find BMC Remedy OnDemand subscriber information

For information on how to access the technical documentation for subscribers, see


The OnDemand Glossary can help you get familar with SaaS terminology.