on Feb 21, 2018 4:19 PM. No hardware, no software. No hassle, no headaches. BMC Remedy OnDemand is delivered as cloud-based service so you can manage IT services anywhere, anytime. BMC provides the best cloud, mobile and social solutions for managing today’s consumerized enterprise IT. Below is an overview of the service.
Operational Excellence
With the release of BMC Remedy OnDemand 9.0, customers can benefit from many additional features including Smart Reporting, the new archiving feature and self-service code promotions. Today, our customers enjoy a vastly enhanced end-user experience with greater uptime, fewer critical issues and better usability. Customers can view their performance in real-time via our status dashboard located here.
What you get with your subscription
For a monthly per-user subscription fee, you get web access, supported on all major browsers, to the BMC Remedy IT Service Management package you select, each package including the processes and rights detailed below:
| Service Management Suite | Service Desk | Service Optimization | Custom Applications |
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Note: Customers who purchased a BMC Remedy OnDemand subscription prior to the 9.0 release have access to all processes in the Service Management Suite package, excluding custom application access and developer rights.
Optional services, available for an additional monthly fee, include:
BMC Discovery for Data Center OnDemand
BMC Discovery for Storage OnDemand
Digital Workplace Advanced Cloud
BMC Client Management OnDemand
Environment
Service Delivery
Additional Services
Where to find BMC Remedy OnDemand subscriber information
For information on how to access the technical documentation for subscribers, see https://communities.bmc.com/communities/docs/DOC-20827.
The OnDemand Glossary can help you get familiar with SaaS terminology.
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