Industry-leading analysts have established that in 74% of the reported help desk cases, IT first learns about performance and availability problems when the users call the Help Desk. Thats because widely adopted Application Performance Management (APM) technologies are data-center centric and are therefore limited in their ability to provide comprehensive visibility into how end users actually experience the business applications they consume. Aternitys Frontline Performance Intelligence (FPI) Platform however, uniquely monitors the three primary components that dynamically interact at all times to define and impact an end users experience as an IT consumer: Application Performance, Device Performance, and User Productivity. FPI is the result of the real-time aggregation, analysis and correlation of all these metrics, ultimately closing the visibility gap from the Desktop Vantage Point.By transforming end user experience metrics into actionable business intelligence, the Aternity FPI Platform is a strategic business enabler that provides enterprises with evidence on how application performance and usage impacts business results, providing them with a path for constant improvement and the ability to address end user issues before they impact business results.Global 2000 organizations, across a number of verticals including Financial Services, Healthcare, Manufacturing, Telecommunications, and Energy, are rapidly addressing the following three strategic challenges with Aternitys FPI Platform: The WHAT Use Case addresses the need for immediate awareness and rapid response to end user problems (before they call the help desk), through comprehensive visibility of end user experience, and proactive problem detectionThe WHY Use Case focuses on dramatically reducing business disruptions and MTTR as a result of real-time application profiling and probable cause analysisThe WHAT-IF Use Case focuses on ensuring ROI on planned infrastructure investments, due to production evidence that proves proposed changes substantially impact performance (or not)Aternity was named a Top 10 Most Promising Start-up by Ernst & Young and Globes and a Top 50 Startup by InformationWeek. In addition, the company has received prestigious industry recognition from the American Business Awards, the International Business Awards, The Boston Business Journal, The Marker and NetworkWorld Magazine. To further evaluate how Aternity can bring winning performance to your frontline and to find out if you qualify for a free evaluation and proof of concept, visit www.aternity.com.EndUserExperience2Day, sponsored by Aternity, is a freely available, award-winning news and blog portal that can be accessed at www.enduserexperience.info. Follow Aternity on Twitter, become a fan on Facebook and see us on YouTube.