There are 3 seperate mobile applications available for use with RemedyForce. These applications can be accessed via an iPhone, iPad, Android or Blackberry devices.
Salesforce1 Mobile App is designed for the IT Staff that utilize Remedyforce to enable them to log, track, update incidents, changes, … To follow up on tasks and do approvals (at this moment does not contain request management).
Details on installing and using Salesforce1 MobileApp on the various devices can be found here.
RemedyForce Self Service Mobile App is designed for End Users to access Self Service Components of Remedyforce via a mobile device.
|Video for installing on iPhone can be found here. Similar process for installing on the Blackberry.|
MyIT the Next Generation Self Service application. BMC MyIT modernizes your business with formless requests, context-aware services and crowdsourced collaboration.
|Detail on the solution can be found using the link provided for MyIT - BMC.|
If you need to use any of the above applications you need to use a valid login and password of your demo org. For the self service appliaction you will need the SSL Self Service URL as well.
- RemedyForce Mobility Screen Captures
- You probably already know that iOS and Android versions of the Salesforce1 app are available for download on the App Store and Google Play. However, Salesforce1 is also available as a web only app that can accessed via any browser. Simply log into any Salesforce1 enabled Org and then append /one/one.app to your instance URL e.g. https://na12.salesforce.com/one/one.app) in order to access the web version of Salesforce1.”