BMC: Leads with an Integrated On-Premise and SaaS Strategy

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    -by Richard Ptak, Ptak, Noel & Associates LLC


    BMC is positioning itself as an innovator in the  delivery and implementation of complete service management solutions. They introduced new  services and implementation approaches to speed and enhance the value received from their BMC  Remedy IT Service Management Suite. And they continue to do so, evidenced by their newly  announced IT Service Management Mobile Application capabilities, which provide mobile  applications for service desk, change, asset, service catalog, and request management with support  for on-premise and SaaS-based deployments.


    When Software-as-a-Service was just emerging as a delivery model, BMC was among the first to  examine and evaluate its potential impact on and challenge to the existing solution portfolio. Their  response was to offer a SaaS alternative that complemented existing on-premise solutions.


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