-by Richard Ptak, Ptak, Noel & Associates LLC
BMC is positioning itself as an innovator in the delivery and implementation of complete service management solutions. They introduced new services and implementation approaches to speed and enhance the value received from their BMC Remedy IT Service Management Suite. And they continue to do so, evidenced by their newly announced IT Service Management Mobile Application capabilities, which provide mobile applications for service desk, change, asset, service catalog, and request management with support for on-premise and SaaS-based deployments.
When Software-as-a-Service was just emerging as a delivery model, BMC was among the first to examine and evaluate its potential impact on and challenge to the existing solution portfolio. Their response was to offer a SaaS alternative that complemented existing on-premise solutions.