BMC Bridges Project and ITSM Worlds with Latest ITBM Release

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    -Analyst report by Enterprise Management Associates, Inc. (EMA)



    BMC Software released a significant enhancement to the IT Business Management solutions as of 3/31/2011. Among other improvements, the release integrates BMC’s project portfolio capabilities (in the Demand and Resource Management module) with its Change Management solution.



    The need for better “business management” of large-scale Information Technology (IT) investments and operations is an ongoing industry theme. In general, EMA believes enterprise IT is under-managed relative to peer enterprise functions such as manufacturing operations, supply chain management, and commercial product development. The phrase “barefoot cobbler’s child” is commonplace in the IT industry, signifying the fact that while IT automates the rest of the enterprise, its own value chain is poorly understood and fragmented.


    BMC acquired ITM Software in 2008, a vendor of an integrated “business of IT” suite, and has renamed it to IT Business Management. Over the past two years, BMC has worked to integrate this acquisition with its Remedy Action Request System based platform towards the objectives of better cost and risk transparency, demand and portfolio management, vendor management, and IT governance.


    The 7.6.04 Release

    While this release has several enhancements, its primary focus is clear: Integration of BMC Demand and Resource Management to BMC Change Management. This is a bi-directional integration:

    • Project managers can create and track change requests directly from their project management interface.
    • Operational changes can easily be “rolled up” into releases and governing maintenance projects.

    Other enhancements include an improved product installer, and improved internationalization and multi-currency support.


    EMA Perspective

    ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) analysts believe that the Project/Change integration is a strategically important foundational step for these BMC products.


    View analyst report >>