IT Business Management Comes of Age

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    An ENTERPRISE MANAGEMENT ASSOCIATES®  (EMA™) White Paper Prepared for BMC Software

    -by EMA


    IT organizations consume large amounts of both capital and operating  expense, ranging up to 7% or more of enterprise budgets. They also  represent substantial operational risk and human resource commitment,  and are increasingly a direct customer channel. A long-standing paradox  in enterprise IT, however, is the “barefoot cobbler’s child” syndrome.  Enterprise IT tends to be one of the least automated capabilities in the modern corporation, in terms  of having comprehensive systems to meet its own needs. This is especially true for higher order  concerns such as IT financial management, IT human resource management, and IT governance.


    A number of products have been developed over the years to address this market need, but in general  this remains an under-automated area in many enterprises, managed more with spreadsheets and  emails. Data is collected episodically (the “fire-drill” syndrome), rather than pulled seamlessly from  authoritative systems of record (which may not exist). Many of the “business of IT” products offered  over the past ten years have suffered from this lack of available data. Extensive integration work is  required at best, and if the data is not reliable or even there, products with solid concepts simply  cannot be put into operation.


    A logical solution for this is for the vendors of IT management suites to move “up the food chain”  and start to provide such higher order services as a seamlessly integrated add-on to their existing  monitoring, asset, and IT Service Management solutions.


    BMC acquired ITM Software in 2008, a vendor of an integrated “business of IT” suite, and has renamed  it to IT Business Management. Over the past two years, BMC has worked to integrate this acquisition  with its Remedy Action Request System based platform towards the objectives of better cost and risk  transparency, demand and portfolio management, vendor management, and IT governance.


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