BMC Remedy IT Service Management Suite

As the worldwide leader in IT service management, BMC is the pioneer in effective solutions that connect and automate

ITIL® processes, such as incident, problem, change, asset, service level, configuration, and service catalog / request

fulfillment. From simple help desk control to service and business alignment — from basic tasking to out-of-the-box ITIL

processes — no other vendor has the breadth and depth of choices to meet your needs today and in the future.

 

Available both as an on-premise and an on-demand (SaaS) solution, the BMC Remedy IT Service Management Suite

includes standard integrations that transcend the lines between traditional IT service support and operational

management. The resulting IT Operational Management (ITOM) solution is a perfect fit for mature-process enterprises

looking to evolve their IT service management practice to a new level that includes network, database, application,

availability, and performance monitoring, as well as configuration management and workload process automation. It

delivers value by facilitating full Business Service Management through such use cases as:

 

  • Automated, intelligent ticketing based on monitored events that are prioritized through business service impact analysis 
  • Service catalogs that include transparent service costing with chargeback and/or show-back capabilities 
  • Fully-controlled cloud lifecycle management

 

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