-by Anthony Orr, Director of Service Management, Office of the CTO, BMC Software
When you invest in service management software, can you really be assured that you are getting IT Infrastructure Library® (ITIL ®) processes out of the box and ready for use without customization? You can by utilizing the certification program sponsored by the UK Office of Government Commerce (OGC ), which provides the designation of “ITIL ® Process Compliant” to software products that support ITIL out of the box. This designation means that the certified software is driving true IT process improvements and efficiency in accordance with ITIL best practices. To be awarded this prestigious designation, the software must successfully complete rigorous testing for achieving ITIL fundamental processes in the areas it is designed to serve, such as incident and problem management, change management, request fulfillment, and event management.