Ensure that your IT service management solution addresses processes and people — not just technology
Organizations are seeking to reduce complexity and establish a seamless, integrated process for IT support. Because IT service management covers a broad range of activities — from incident and problem management to change management, asset management, service request management, service level
management, and more — it can have a significant impact on your processes and organization. That’s why it is important to have a clear understanding of the difference between your current and desired processes, and successfully navigate the organizational change necessary to take full advantage of your solution and ensure high levels of end-user adoption.
With BMC Software, you will transform your processes and organization to reach new levels of maturity and adhere to best practices for service desk optimization, service catalog and request management, service asset lifecycle, and comprehensive change and release management.