How to Choose a SaaS-Based I.T. Service Management Solution

-by Bob Johnson, Vice President and General Manager, SaaS Business for BMC Software, and Christopher Williams, Lead Service Support Solutions Manager, BMC Software

 

Consider a more complete solution if you need integration, automation, and change/release management.

 

The choice on how best to consume software — whether on-premises or through a Software as a Service (SaaS) model — is based on your specific requirements at different points in your business and organizational lifecycles. Each model presents benefits that take into consideration the IT skills within your organization and your budget for capital versus operational expenses. When you look at each model, it’s also important to consider the potential for growth in your IT infrastructure and the level of customization and integration required.

 

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