IT Service Management Solution Planning Workshop

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    Put your organization on the right path to a best-in-class and ITIL®-aligned IT Service Management environment

     

    Organizations are seeking to reduce complexity and establish a seamless, integrated process for IT support. In addition, many organizations are also looking to integrate IT support with event management and other operational processes to drive proactive incident resolution and additional customer service improvements.

     

    Because IT Service Management covers a broad range of IT activities — from incident and problem management to change management, asset management, service request management, service level management, and more — it is important to clearly define your technology objectives, understand the type of environment that will best meet your needs, and develop a phased implementation approach that will ensure a successful outcome with minimal risk.

     

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