Securing the Service Desk in the Cloud

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    BMC’s Security Strategy for ITSM in the SaaS Environment

    Faced with a growing number of regulatory, corporate, and industry requirements, organizations must be absolutely sure their important applications and data are secure when deploying them through the software-as-a-service (SaaS) model.


    This is as true for IT service management as for any other application. IT service management does the critical work of assuring IT applications, devices, and services are available to meet business needs. Juggling IT service management tasks such as help desk calls, requests for new servers, required security updates and changes in user access rights is difficult enough. Maintaining the hardware, software, and storage required to run the IT service management solution is, for some organizations, not a good use of staff, budget or time. Choosing a SaaS solution lets organizations reduce their management costs and focus on keeping applications running, passwords updated, servers patched, and employees productive rather than running the IT service management infrastructure.


    Yet IT service management applications may hold sensitive data about users and the business, ranging from the names of servers to changes in employee status. With its BMC Remedy OnDemand, BMC has built in the security tools and processes needed to provide the strongest possible protection for data. This means organizations can reduce the total cost of ownership of IT service management while securing their sensitive corporate and user information.


    This white paper examines the key security concerns facing organizations considering BMC Remedy OnDemand, and how BMC addresses these concerns.


    View white paper >>