BMC Helix Remedyforce : Is it Possible to Create Report on CMDB CI\Asset Financial Management Fields

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    Is it Possible to Create Report on CMDB CI\Asset Financial Management Fields ?

    User-added image


    ANSWER:

    The Financial data which is seen at Remedyforce end under device's Action menu -> Inventory Summary->Asset Summary->Financial tab is fetched from BCM end and is shown at execution time. 
    This data is not stored in any of the Remedyforce objects. Due to this a report can’t be generated on device's Financial data in Remedyforce.

    Workaround:
    If user have a Premium Plus license, user can access BCM Console.
    Using  BCM console login ,user can access the OOTB Financial reports.
    Screenshot below:
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    Article Number:

    000373730


    Article Type:

    FAQ/Procedural



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