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Remedy AR System Server
Remedy AR System 20.02.00
AR System 20.02 and CMDB 20.02
While upgrading/installing Remedy CMDB on a RHEL 8 system the installation fails or just simply stops responding while waiting to execute the following command:
NOTE: We have seen where the installer just stops responding and never gives a clear “failed” message. You can confirm this scenario by looking in your atriumcore_install.log to see if it has been “working” on a command for a long period of time. You can attempt to run the command manually in another terminal on the same system to confirm a failure.
The AR System Driver utility that is bundled with the CMDB Installer requires RHEL 7 C libraries, which are not installed or compatible with RHEL 8.
Run the following commands to create a symbolic link to mimic the old RHEL 7 C libraries, after installing the required prerequisite libraries.
ln -s /usr/lib64/libncurses.so.6 /usr/lib64/libncurses.so.5
ln -s /usr/lib64/libnsl.so.2 /usr/lib64/libnsl.so.1
These might require root access. Speak to your system admin to confirm.
NOTE: If you run the installer and have this error, you will need to restore your system back to a pre-upgrade point before attempting the installation again.
NOTE: This is only an option if you're using AR System Server 20.02 and Installing CMDB 20.02. It will not work with older versions.