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BMC Atrium Core - CMDB
BMC Atrium Core
On trying to retrieve a CI using the Federated Link for Discovery in CMDB Explorer, it gives a false message that the CI does not exist.
The CI exists when checked in Discovery directly.
This behaviour is seen only for a few CIs.
This was reported as defect SW00561768 (Internal Defect) in the Remedy ITSM 19.11 SaaS Release and the 19.08 On Premise release.
The issue is fixed in the following versions:
- Remedy ITSM 19.11 SaaS release
- Remedy ITSM 20.02 On Premise Release
Upgrade to one of the above versions for the fix of this issue.