Atrium CMDB: Discovery Federation Launch in Context in CMDB Does not Find Some CIs from Discovery

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    BMC Atrium Core - CMDB


    BMC Atrium Core


    AtriumCore 19.08


    On trying to retrieve a CI using the Federated Link for Discovery in CMDB Explorer, it gives a false message that the CI does not exist.

    User-added image

    The CI exists when checked in Discovery directly.
    This behaviour is seen only for a few CIs.


    This was reported as defect SW00561768 (Internal Defect) in the Remedy ITSM 19.11 SaaS Release and the 19.08 On Premise release.


    The issue is fixed in the following versions:
    - Remedy ITSM 19.11 SaaS release
    - Remedy ITSM 20.02 On Premise Release

    Upgrade to one of the above versions for the fix of this issue.

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    Solutions to a Product Problem

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