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Remedy AR System Server
Smart Reporting Remedy
Remedy Smart Reporting 20.02
As soon as logged in AdminConsole page (http://SmartReporting:8080/AdminConsole/#/), following error appears and it is not possible to perform any action:
"Error in getting AR details from DataSource in Smart Reporting"
Failure during isntallation
Following code related to web service configuration is missing from web.xml file (\webapps\SmartReporting\WEB-INF\):
<init-param> <param-name>EnableQueryWebservice</param-name> <param-value>TRUE</param-value> </init-param> <init-param> <param-name>DisableQueryWebservicePassword</param-name> <param-value>TRUE</param-value> </init-param>
It is possible to fix the error if above code is added below next line and to restart Tomcat service:
However, a lot of entries related to lines automatically added by Apache Tomcat JspC during installation could be also missing. This can be checked by comparing web.xml files from a working environment.
If additional missing code is identified besides the "EnableQueryWebservice" and "DisableQueryWebservicePassword" parameters, the recommendation is to check for errors during install and to re-install the product.