BMC Helix Remedyforce : Incident Updates By API Call Throws Error :SINGLE-EMAIL-LIMIT-EXCEEDED

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Incident Updates By API Call Throws Error :SINGLE-EMAIL-LIMIT-EXCEEDED.


    CAUSE:

    Salesforce Limit


    SOLUTION:

    There is a default value for each organization and the limit has reached which is causing the error.

       
    • The limit is not related to license count.
    •  
    • SingleEmailMessage calls are calculated for a 24 hour period from 12 midnight UTC (00:00) - the limit will reset to zero at this time each day.
    •  
    • Emails to each recipient are counted, such as addresses in the 'to' and 'cc' email fields.
    To check the current limit ,follow below steps: 
    1. Login to Workbench tool by navigating to this URL: https://workbench.developerforce.com/login.php 
    2. Give your credentials for the login .Ensure you are logged into the organization where you want to verify your limits. 
    3. Select menu "utilities" -> REST Explorer 
    4. Select GET method 
    5. Give the URL as - /services/data/vXX.0/limits 
    6. Click on Execute 
    7. A list of limits for the org will be displayed.Check the limit for property "SingleEmail". 


    Additional information: 
    https://help.salesforce.com/articleView?id=000331939&type=1&mode=1
      

     


    Article Number:

    000372470


    Article Type:

    Solutions to a Product Problem



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