BMC Helix Remedyforce : Receiving SOQL 101 Error When Submitting Service Request in Self Service 3.0

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    Receiving SOQL 101 Error When Submitting Service Request in Self Service 3.0.


    ANSWER:

    Please check below points to resolve this issue:

       
    • Verify the Process builder associated with the particular Service Request.
    •  
    • Add criteria to execute it on a particular conditions and not every time.
    •  
    • Verify the SOQL 101 error is resolved and able to submit Service request successfully from Self Service site.

     


    Article Number:

    000194748


    Article Type:

    FAQ/Procedural



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