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BMC Helix Remedyforce Service Desk
Incidents Created by Email Not Working when the Sender's Domain Email Address Has a Hyphen ('-').
Error message: The following error occurred in processing the email from email@example.com
System.QueryException: line 1:24 mismatched character '-' expecting '}
This is a Defect DRSKW-106786.
The workaround is disable the 'Contact' option under Remedyforce Administration > Manage Users > User Settings: