BMC Helix Remedyforce: Incidents Created by Email Not Working when the Sender's Domain Email Address Has a Hyphen ('-')

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Incidents Created by Email Not Working when the Sender's Domain Email Address Has a Hyphen ('-').

    Error message: The following error occurred in processing the email from username@my-domain.com
    System.QueryException: line 1:24 mismatched character '-' expecting '}


    SOLUTION:

    This is a Defect DRSKW-106786

    The workaround is disable the 'Contact' option under Remedyforce Administration >  Manage Users > User Settings:

     User-added image

     

      

     


    Article Number:

    000370854


    Article Type:

    Solutions to a Product Problem



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