DWP Catalog - Request Export Doesn't Include the Survey Results

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    PRODUCT:

    MyIT Service Broker



    PROBLEM:

    Exporting a Request from DWP Catalog console doesn't include the survey results in the CSV output.

    Steps to Reproduce :

      
       
    • Request a service that has a survey associated to it. Fill in the survey and submit.
    •  
    • Go to the DWPC admin console. Go to Service Requests and look for the request that was made. Note that the Survey Response information is displayed (see attached)
    •  
    • Export the request information as CSV.
      

    Expected Results :
    The survey information should be included in the CSV

      

    Actual Results :
    The survey information isn't included in the CSV

     


    CAUSE:

    Confirmed defect https://jira.bmc.com/browse/DRMY1-17812


    SOLUTION:

    Defect: https://jira.bmc.com/browse/DRMY1-17812

    Workaround:  You can grab the survey answers from the following table in the SB tenant table:
    SELECT * FROM myit_sb_SurveyQuestionAnswer
     


    Article Number:

    000355553


    Article Type:

    Solutions to a Product Problem



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