New Fields on SYS:System Settings

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    PRODUCT:

    Remedy IT Service Management Suite


    COMPONENT:

    Remedy ITSM Foundation


    APPLIES TO:

    Remedy 20.02



    DETAILS:

     

      This is used for a new BSR use case
    BSR has a functionality where it lookup a CI by Name parameter in the CMDB, if the event management system (often but not necessarily TSOM) doesn't send the CI's reconID (
       referred as Component ID at TrueSight end).  
      
      
        
      
       
        
         
          
          HPD:ISI:ProcessEvent_SearchReconID_UsingREST is the filter that leverages it     
               
         
          
         
        
       
      
      
        

     


    Article Number:

    000371112


    Article Type:

    Product/Service Description



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