Helix Chatbot: Error 13517  when publishing a service from Helix Chatbot

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Platform


    COMPONENT:

    BMC Helix Chatbot 20.02.00


    APPLIES TO:

    20.02



    PROBLEM:

    Getting below error when publishing a service from Helix Chatbot
     
    13517 - The dialog for transferring to a live agent is missing from the IBM Watson skill. Search BMC Support Central with this error code for instructions on how to create the missing dialog. 

     


    CAUSE:

    Old workspace/skill


    SOLUTION:

    This issue happens If you are using IBM Watson Assistant Skills version 18.08 or earlier - You must manually update the Live AgentChat - Login dialog node and create a few child nodes in the IBM Watson Skills.

    https://docs.bmc.com/docs/bmcchatbotprevious/configuring-the-live-chat-dialog-nodes-in-ibm-watson-assistant-skills-854226321.html

     If you are creating a new workspace and trying to publish service into your new workspace then also you must manually update the Live AgentChat - Login dialog node and create a few child nodes in the IBM Watson Skills.


    Article Number:

    000371471


    Article Type:

    Solutions to a Product Problem



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