Track-It! 20.xx: The TI Infrastructure service will stop running if the Directory Importer is set to import from nested groups running into infinite loop

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2020 R2


    APPLIES TO:

    Track-It120.xx and above



    PROBLEM:

    The TI Infrastructure service will stop running if the Directory Importer is set to import from nested groups running into infinite loop.
    No logs are created or the servicemanagement.log does not indicate this issue because the service terminates before it can write to the log files.


    CAUSE:

    Nested Groups pointing to each other in a infinite loop


    SOLUTION:

    Solution:

    Remove the security groups that is configured within the nested groups that causes it to run into infinite loop.
    Reconfigure Directory Importer selection/licensing with the edited groups.


    Article Number:

    000371455


    Article Type:

    Solutions to a Product Problem



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