Remedy Smart Reporting - Predefined functions are not available

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    19.08



    PROBLEM:

    Predefined functions are not available when creating a calculated field.


    CAUSE:

    Seems that the custom-function.xml is corrupt


    SOLUTION:

    1. Stop Smart Reporting service. 
    2. Go to the following location: \BMC Software\ARSystem\SmartReporting\appserver\webapps\ROOT\WEB-INF
    3. Replace the "custom-function.xml" file with the one attached.  (move the original file into a backup folder)
    4. Start Smart Reporting service.

     


    Article Number:

    000371324


    Article Type:

    Solutions to a Product Problem



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