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BMC Helix Remedyforce Service Desk
Symbols and Special Characters Show up in Emails Sent via Remedyforce.
There are some instances where Users encounter symbols and special characters in emails sent via Salesforce or on forms. For Example symbols like $ and ? show up in the middle of words (Especially in-between each word space).
Incorrect Email Encoding on user form
|Follow these steps to avoid symbols and special character in Emails:|
Salesforce Classic: Your Name | My Settings | Personal | Language & Time Zone | Update Email Encoding | Save
Lightning Experience: Avatar | Settings | My Personal Information | Language & Time Zone | Update Email Encoding | Save
Kindly check the email encoding set for these users. The e-mail encoding setting is used to determine the character set and encoding of outbound e-mail sent by the user from the Salesforce application.