BMC Helix Remedyforce - Symbols and Special Characters Show up in Emails Sent via Remedyforce

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

     

    Symbols and Special Characters Show up in Emails Sent via Remedyforce.
    There are some instances where Users encounter symbols and special characters in emails sent via Salesforce or on forms. For Example symbols like $ and ? show up in the middle of words (Especially in-between each word space).

     


    CAUSE:

    Incorrect Email Encoding on user form


    SOLUTION:

     

                         
    Follow these steps to avoid symbols and special character in Emails:

    Salesforce Classic: Your Name | My Settings | Personal | Language & Time Zone | Update Email Encoding | Save
    Lightning Experience: Avatar | Settings | My Personal Information | Language & Time Zone | Update Email Encoding | Save

    Kindly check the email encoding set for these users. The e-mail encoding setting is used to determine the character set and encoding of outbound e-mail sent by the user from the Salesforce application.
          
           
    • Encoding ISO-8859-1 represents all Latin characters and is understood by virtually all receiving e-mail reader software. Users whose outbound e-mail contains English or other Western European languages should use this encoding.
    •      
    • Encoding UTF-8 can represent virtually all the characters in all the world's languages (Unicode), but is not supported by older receiving e-mail reader software. Users who need to send e-mail with non-Latin data (e.g., the Euro symbol, Hebrew, Chinese, Japanese, Russian, etc.) should use this encoding.
    •      
    • Encodings Shift_JIS, EUC-JP and ISO-2022-JP are useful for users in Japan, but are not recommended for other users.
    •      
    • Verify the emails are correctly display without the special characters.
    •     

     


    Article Number:

    000370998


    Article Type:

    Solutions to a Product Problem



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