BMC Helix Remedyforce: On Click of Advance Search Filter in Remedyforce CMDB Getting Error : "You do not Have Access to Advanced Search Filters. Contact your system administrator"

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    PRODUCT:

    BMC Helix Remedyforce Service Desk


    COMPONENT:

    Helix Remedyforce Winter 20



    PROBLEM:

    On Click of Advance Search Filter in Remedyforce CMDB Getting Error : "You do not Have Access to Advanced Search Filters. Contact your system administrator".

     


    CAUSE:

    Due to Salesforce security update some fields are missing permissions.


    SOLUTION:

     

    This issue would be addressed under a defect (DRSKW-106792). Until then, one of the suggested workarounds can be applied.


    Workaround 1:
    Create tabs for the following objects:
    -    Advanced Search Filter 
    -    Advanced Search Filter Criteria 

    To create a tab, perform the following steps: 

    1. Go to Setup | type in the quick find box Tabs and select from below

      

    User-added image

       2. Click new
    3. From the Object list, select Advanced Search Filter
    User-added image
    4.  Choose Tab Style and click Next.
    5.  Select Tab Visibility for profiles.
    6.  Click Next.
    7.  Select the Include Tab check box for the required custom apps.
    8.  Click on Save.
    9.  To create a tab for the Advanced Search Filter Criteria object, repeat steps 1-7.


    Workaround 2:

    Disable the Critical Update "Enable improved caching of org schema"

    1. Go to Setup | Critical Updates.
    2. Disable the Critical update "Enable improved caching of org schema"

    Note: On 12 August 2020, this will get auto activated by Salesforce. Post this date Workaround 1 needs to be applied.
    Once the fix is available, user may choose to continue or remove the workarounds.


       


     

     


    Article Number:

    000371087


    Article Type:

    Solutions to a Product Problem



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