Remedy AR System Server - does the Email Engine support 2-factor authentication?

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    Remedy AR System Server


    Remedy AR System Server


    Remedy AR System Server 8.x, Remedy AR System Server 9.x


    Does the Email Engine support 2-Factor Authentication?
    Can the user be prompted for a one-time-password before  receiving or checking a Remedy email.


    The email engine does not support 2-Factor Authentication. Because the Email Engine runs as a process on UNIX or as a Service on Windows, there is not a way for it to provide a response to a prompt for an authentication code as is commonly used for 2-Factor Authentication, which requires a user interaction or response. 

    It is recommended to create a product suggestion via the BMC Communities Ideas site for the Remedy AR System product.

    See the Ideas FAQ page for more information on raising an Idea for all product lines.

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