Remedy AR System Server - does the Email Engine support 2-factor authentication?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Remedy AR System Server


    APPLIES TO:

    Remedy AR System Server 8.x, Remedy AR System Server 9.x



    QUESTION:

    Does the Email Engine support 2-Factor Authentication?
    Can the user be prompted for a one-time-password before  receiving or checking a Remedy email.


    ANSWER:

    The email engine does not support 2-Factor Authentication. Because the Email Engine runs as a process on UNIX or as a Service on Windows, there is not a way for it to provide a response to a prompt for an authentication code as is commonly used for 2-Factor Authentication, which requires a user interaction or response. 

    It is recommended to create a product suggestion via the BMC Communities Ideas site for the Remedy AR System product.

    See the Ideas FAQ page for more information on raising an Idea for all product lines.
     


    Article Number:

    000369488


    Article Type:

    FAQ/Procedural



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