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BMC Digital Workplace Advanced
MyIT Service Broker
Error while configuring the Jira connector
[ERROR (8790): Unknown system error.; Failed to create connection for a connector null]
Issue with connector .jar file
1.Run to OSGI console
5.Open the opt/bmc/ARSystem/db/arstartup_trace-<LATEST_DATE>.log file
It will have an entry about the Jira bundle stopped. This step is just to check if that is stopped.
6.Copy the old connector from /opt/bmc/ARSystem/deployedsmartbundles into a backup folder.
7.Copy the new connector to /opt/bmc/ARSystem/deploy folder
8.Open the opt/bmc/ARSystem/db/arstartup_trace-<LATEST_DATE>.log file
It will have an entry about the Jira bundle started.
9.Relogin into SBE
10.Test the issue
Note:- If you see this issue then, please get the latest working Jira connector jar from the working environment