Digital workplace 19.08 when user login to digital workplace it takes time to load and causes delay performance

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Digital Workplace Basic


    COMPONENT:

    BMC Digital Workplace Basic


    APPLIES TO:

    Digital workplace 19.x



    PROBLEM:

    Use Case : Digital workplace 19.08 when user login to digital workplace it takes time to load and causes delay performance.

    Furthermore, when user login in Digital workplace after RSSO session timeout it takes one minute to load the page. However, if the user reloads the URL it loads the page quickly and all the catalog, services are displayed as expected

     


    CAUSE:

    ar.conf parameter tuning


    SOLUTION:

    Solution : Please go to Digital workplace catalog AR server, take backup of ar.conf file, and add below parameters in ar.conf file

    Step 1)
    Db-Time-Between-Eviction-Runs-Milliseconds = 1500000
    Db-Min-Evictable-Idle-Time-Milliseconds = 1800000
    Db-Num-Tests-Per-Eviction-Run = 10

    Step 2)
    Restart the Digital workplace catalog AR service

    If there are more than one Digital workplace catalog servers, please perform the above steps on each Digital workplace catalog server.


    Article Number:

    000370706


    Article Type:

    Solutions to a Product Problem



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