Digital workplace 19.08 the work order work info is not updated with service request activity log comments from DWP

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    PRODUCT:

    MyIT Digital Workplace


    COMPONENT:

    MyIT Digital Workplace


    APPLIES TO:

    Digital workplace 19.x, 20.x



    PROBLEM:

    Use Case : When service request (Digital workplace catalog service) work info is updated from Digital workplace, it does not update work order work info.


    CAUSE:

    Work Info Description field input length


    SOLUTION:

    Resolution Steps:

    1)Login to Developer Studio, take backup of the form WOI:WorkInfo
    2)Create overlay
    3)Open the form WOI:WorkInfo, search for the Field ID : 1000000000
    4)Go to Database property->Input length from 100 to 1000
    5)Save
    6)Re-login in DWP and validate this issue.


    Article Number:

    000370609


    Article Type:

    Solutions to a Product Problem



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