Patrol Agent does not show up in Truesight Presentation Server(TSPS)/TrueSight Infrastructure Managerment(TSIM) console

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    PRODUCT:

    TrueSight Operations Management


    COMPONENT:

    TSIM Application Server


    APPLIES TO:

    TSIM 10.x, 11.x



    PROBLEM:

    2 newly added Patrol Agents (with Ubuntu OS) are not shown/displayed on both TSIM and TSPS consoles


    CAUSE:

    From the agent controller debug we can see the problem is when inserting the device to database table device_cntl , it failed with below error: ORA-12899: value too large for column "PROACT"."DEVICE_CNTL"."OSVERSION" (actual: 1203, maximum: 255)


    SOLUTION:


    From the debug we found the OSVERSION includes a large value of login banner. There're 2 ways to resolve this issue:

    1. Increase the column OSVERSION in above mentioned database table;
    2. Remove the banner on Ubuntu server in /etc/issue.net file


    Article Number:

    000362211


    Article Type:

    Solutions to a Product Problem



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