Patrol Agent does not show up in Truesight Presentation Server(TSPS)/TrueSight Infrastructure Managerment(TSIM) console

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    TrueSight Operations Management


    TSIM Application Server


    TSIM 10.x, 11.x


    2 newly added Patrol Agents (with Ubuntu OS) are not shown/displayed on both TSIM and TSPS consoles


    From the agent controller debug we can see the problem is when inserting the device to database table device_cntl , it failed with below error: ORA-12899: value too large for column "PROACT"."DEVICE_CNTL"."OSVERSION" (actual: 1203, maximum: 255)


    From the debug we found the OSVERSION includes a large value of login banner. There're 2 ways to resolve this issue:

    1. Increase the column OSVERSION in above mentioned database table;
    2. Remove the banner on Ubuntu server in /etc/ file

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